Better Business Bureau
Why would a sunroom or patio room company not join the Better Business Bureau? First of all, sunroom and patio rooms are often used interchangeably to mean the same thing. Technically speaking, a sunroom can have more glass than a patio room.
However, there are several reasons a sunroom or patio room company may not join the Better Business Bureau. Some companies do not believe it is necessary to be listed with the BBB or do not want to pay the fee associated with belonging to the BBB.
Those who feel it is unnecessary sometime believe the Better Business Bureau does little for them and/or that the BBB are there to just collect fees. Also, the Better Business Bureau generally does not rate a company badly if they have several complaints, as long as they have been resolved. Some sunroom and patio room companies who have no or very few complaints feel this is unfair. Many companies have several complaints and still maintain an A, A-.
This can put the BBB in a difficult spot. How are they going to know who is at fault? We all know some people can never be pleased no matter what you do – complainers. On the other hand, if a company has several complaints, even resolved ones, it could reveal a bigger problem. Should a sunroom-patio room company do right only because the BBB became involved?
Established Home Improvement Company
This is why it is safest to go with an established company that has an A Plus rating. Most likely they have a very low number of complaints with the BBB or none whatsoever. It is still advisable to do more homework besides checking with the Better Business Bureau. Make sure the company you are hiring for your home improvement has a list of references. Call at least two previous customers and talk to them, preferably not in the presence of the company sales representative.
Going to see an example of the work you are having done is even better. Make sure the customer referral letter was sincere. One scrupulous home improvement company was offering a big discount if their customer would write good things about them in a letter. A home owner was greatly insulted at their dishonesty and said “Those letters do not mean anything because they were paid for.”
In conclusion, it is a good choice to be listed with the Better Business Bureau. A favorable BBB rating enhances a companies image in the community and the area they do business. Any home improvement company, whether a sunroom and patio room business or other type, would be making a wise choice to be a member of the BBB. I am not with the Better Business Bureau, but a sales representative for one of the largest sunroom and patio room companies in the world.